Winway33 Help Center

FAQ

1. What is the course of action if I forget
my account username or password and enter it wrongly too many times resulting in my account being restricted?

A username can be retrieved by contacting our online customer service. They will confirm your identity and help you retrieve it.

2. How do I check the details of my funds?

"PC Version: Login to WinWay 33 → Click into “Personal Profile” to check your fund details.

Web Version: Login to WinWay 33 → Click into “Personal Profile” and click “Fund Details” to view your fund information.

App Version: Login to WinWay 33 → Click into “Personal Profile” and click “Fund Details” to access your fund details."

3. Does the website allow multiple connections to one bank card?

A bank card at this site can be bound with only one member's account.

4. What is Live Betting?

Live betting, that is with in-play betting, happens when you place a bet during a sporting event.

It's an immersive method to interact with the game, as it is possible to bet and modify them in real time, due to what's happening on the grass.

5. How long does it take to settle an order?

In normal cases, a player will receive money won in a single race bet within 15-30 minutes

After the race finishes and the results are confirmed. Some matches might need more time to process.

6. If a match is interrupted or rescheduled, does your bet slip remain valid?

If a game or event is canceled, interrupted, or delayed and does not restart within a time frame of 36 hours of the scheduled kickoff time,

all bets on that event will be voided unless otherwise stated in the sports rules.

7. What is the re-payout for?

If at any point the scores or results need to be changed, there will be the change of the result.

The outcome is announced on the same day, including the exceptions that may be specified in individual sport or event regulations.

8. Login Problems

"Forget Password: Visit the login page → Click “Forget Password?” → Retrieve password by using mobile number → Fill in the verification code sent to your mobile number → Set your new password → Confirm.

SMS Verification Code: Check whether your mobile number is correct. If the issue persists, contact our online customer service.

Login Failed: Ensure your network is stable. If the problem continues, try refreshing the page or logging in later."

As an international leading online game company, we have world-class game information experts, helpful and experienced customer service teams, professional marketing and state-of-the-art technical team to ensure that our customers can enjoy playing in a safe environment.

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